Refund policy

REFUND POLICY

RETURNS

Items provided by https://huellasperfectas.com/en are new and guaranteed against any defects. They are identical to those found in traditional retail and are sourced from selected suppliers.

Our policy lasts 14 days. If 14 days have passed since the delivery of your order, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging.

Defective Items:

The customer must return new or unused items in their entirety and in their original packaging, intact, accompanied by all possible accessories, user manuals, and documentation (in their original cellophane packaging and with the corresponding invoice). In such cases, the buyer must send proof of the defect to soporte@huellasperfectas.com (including a description and attached photos/videos).

To complete your return, you must also provide a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer. We will provide you with the steps to follow once your case has been accepted in accordance with our terms.

In certain situations, only partial refunds may be granted:

• Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error.

• Any item returned more than 30 days after delivery.

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to confirm that we have received it. We will also notify you of the approval or rejection of your refund request.

If your request is approved, your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment within a few days.

LATE OR MISSING REFUNDS (if applicable)

If you have not yet received your refund, first check your bank account again. Then, contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank, as there is often some processing time before a refund is posted.

If you have done all of this and you still have not received your refund, please contact us at soporte@huellasperfectas.com.

SALE ITEMS (if applicable)

Only regular-priced items may be refunded. Unfortunately, sale and/or promotional items are non-refundable.

EXCHANGES (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at soporte@huellasperfectas.com.

SHIPPING

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning an item worth over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

We do not accept Cash on Delivery (COD) shipments under any circumstances.

RIGHT OF WITHDRAWAL

In the event of exercising the right of withdrawal, Huellas Perfectas commits to refunding the amounts paid by the customer, free of charge, except for return shipping costs. The refund will be made within a maximum period of 14 days from the date of receipt of the returned package(s). If this period expires on a Saturday, Sunday, or public holiday, it will be extended to the next business day.

However, the right of withdrawal does not apply to the following purchases:

• Opened products that are not returnable for reasons of hygiene or health protection.

• Products that are inseparable from other items.

• Opened products that are not in their original condition, that are damaged, or that are missing parts for reasons not due to our error.