Shipping policy

SHIPPING POLICY

SHIPPING INFORMATION

All orders are processed and shipped within 24 to 48 hours by our team (excluding weekends and holidays).

Huellas Perfectas ships to the following regions: Europe, Canada, and French Overseas Territories (DOM-TOM).

For every order placed, you will receive a confirmation email, followed by a second email with shipping confirmation, including your tracking number.

During periods of high demand, order processing may take up to 72 hours (3 business days).

The carrier and shipping cost may vary based on weight, quantity, product availability, order amount, and the destination country.

OUR SHIPPING METHODS

• Colissimo (home delivery, pickup point, or post office, between 8 and 25 business days).

Some orders may be shipped from different suppliers, which may result in separate deliveries.

SHIPPING COSTS

For orders under €50, shipping costs are €3.90.

For orders over €50, shipping is free.

Huellas Perfectas reserves the right to modify these costs or suspend them temporarily without prior notice. These changes do not require advance notification to site customers.

Under no circumstances may a third party claim a refund for shipping costs applicable at the time of purchase. Information regarding shipping costs is always available at the order confirmation stage.

REFUND POLICY

Our refund policy lasts 14 days. If 14 days have passed since the delivery of your order, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a refund, the item must be unused and in the same condition in which you received it. It must also be in its original packaging.

Items that cannot be returned:

• Gift cards.

  To complete a return, you must provide a receipt or proof of purchase.

  Please do not return your purchase to the manufacturer without our prior authorization.

DEFECTIVE ITEMS

If your order arrives defective, in whole or in part, you may request a replacement or refund for the affected items. To do so, send us a message at soporte@huellasperfectas.com, including your proof of purchase and a photo of the defective items. In your message, please specify whether you would like an exchange or a refund.

ORDER CANCELLATION (IF APPLICABLE)

Most orders are processed within 24 hours. If you wish to cancel your order, send us an email at soporte@huellasperfectas.com. If the order has already been processed and/or shipped, we will be unable to accept the cancellation.

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at soporte@huellasperfectas.com.

RETURNS

To return a product, you must mail it to the address we will provide you once your request has been accepted.

• You will be responsible for paying your own shipping costs for returning your item.

• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

• The time it may take for your replaced product to reach you may vary depending on your location.

• If you are shipping an item worth over €75, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.